(How to) Flash a Nokia Mobilephone by PC using Phoenix and Navifirm

UPDATE - Please note that the updated post on this topic is here. So if the below given method does not work for you, refer to the new tutorial.

WARNING: Phone flashing is a double-edged sword; it may be useful and dangerous at the same time. It may brick/damage your phone for good (if not done carefully), so please DO NOT flash your device if you don’t know what the hell flashing a phone means

In this post I will explain the use of Phoenix (Nokia Service Software) to flash a normal (not dead) Nokia mobile (taking Nokia N8 as an example). Flashing means re-installing phones firmware (Operating system) files. There are many situations when it becomes necessary to flash a mobile deletion/corruption of system files, phone is dead/bricked or any other method to format the phone is not working etc. Besides, flashing can also be used to update to latest (or any available) firmware or to flash a custom/cooked firmware. So if you have any of the above issue, here goes the process, carefully follow the instructions given below as such:

First up, note down your phones Software/firmware version (find by pressing *#0000# at standby screen, not applicable if the phone is dead), product code (on the sticker under battery in the form of 0XXXXXX) and type (look at the sticker under the battery, it is in the form of RM-xxx). Product code and type of N8 are not under battery, you can find them at the stickers on the box.

1. Download and install latest version of Phoenix Service Software (2011) in your Windows PC from www.4shared.com or elsewhere (search Google)

2. Download latest version of Navifirm from here. Navifirm is a free software, used to download official firmware files from Nokia servers

3. Run Navifirm and wait until it loads the Products list (Phone model names/types). A fast internet connection is recommended

4. Find your phone model in the list and select it (For example, select RM-596 for Nokia N8)

5. Wait for a while until Navifirm loads Releases/firmware version list in the adjacent pane. Select the desired release – the software version must be the latest one or the one that is already installed in your phone, remember do not select the release/SW version that is older than the one your device already have. If you do not know which firmware version is installed in your phone (like in case the phone is not in working condition) then it is recommended to select the latest version (usually the last one in the list) to be on the safer side.

6. Wait until Navifirm loads “Variants” in the next adjacent pane (Variants are Product codes of the phone – you can find yours at the sticker usually below battery or at the package box). Search and select yours from the list and wait until Navifirm shows firmware files in the last pane.

7. Check all the boxes (in the last pane), choose the save to/download location and click “Download” button. After download is complete, go to the download folder and copy all the files.

8. Now go to “C:/Program Files/Nokia/Phoenix/Products” and create a new folder in the last folder (“Products”) of the above path and name it RM-xxx (which is your phone type code that you noted earlier, replace “xxx” with your phones actual code numbers, for example it will be RM-596 for N8). Now paste the downloaded files (copied in the Step 7 above) to the newly created folder “C:/Program Files/Nokia/Phoenix/Products/RM-xxx″. Phoenix will look for the files in the above folder when flashing the phone.

9. Launch “Phoenix” in PC and connect your mobile via Data/USB cable in PC Suite/Nokia Suite mode. In Phoenix, Go to “File/Scan Product”, Phoenix will detect the phone. Now select “Flashing/Firmware Update

10. At the firmware update window, Phoenix will automatically look up and find the official firmware files earlier downloaded via Navifirm. However if it doesn’t find the files then -

a. Check that the directory “C:/Program Files/Nokia/Phoenix/Products/RM-xxx” exists, (create if it does not and place the firmware files into it – Step 8 above)

b. Check that the above path is present in all the three boxes in “Tools/Options/Product Location” (in Phoenix), set it if it does not and repeat steps 9 onwards.

If everything upto step 10 goes successful, click “Refurbish” button, ignore all the warning boxes that appear during the process. Wait for the process to complete – DO NOT touch or disconnect the phone or USB cable during the process. Phoenix will inform you of successful completion of the process, when it does, disconnect and reboot the phone. Thank God that everything went well….hopefully….best of luck

You may also try flashing with J.A.F. software, described step-by-step in this post or dead phone USB Flashing described here.

Note - If Phoenix gives error while running in Windows Vista or 7 then try running it in compatibility mode (Right click on Phoenix icon – Properties – Compatibility – Check “Run this program in compatibility mode for Windows XP” (Service Pack 3 or 2) – Click “Apply” and then OK).

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12 Responses to (How to) Flash a Nokia Mobilephone by PC using Phoenix and Navifirm

  1. Shoaib Siddiqui May 14, 2011 at 4:46 PM #

    Try running Phoenix in compatibility mode (Right click on the app icon – Properties – Compatibility – Tick/Check “Run this program in compatibility mode for Windows XP (Service Pack 3 or 2) – Click “Apply” and then OK). Make sure ur phone is connected properly via data cable (select PC Suite mode). Tell me if this solves ur problem…

  2. ALONG August 26, 2011 at 2:35 PM #

    heyo bro, the problems is my nokia 5220 hangs at start up… doesnt go further… so cannot view the phone version product and type. pls help

    • Shoaib Siddiqui August 27, 2011 at 5:22 AM #

      all this info is also there at the sticker below battery. See there…

  3. Joshua Delta August 28, 2011 at 9:10 AM #

    Hey, Navifirm is giving me an error that says:

    “An error occurred when attempting to connect to the update server.

    The undelying connection was closed: An unexpected error occurred on a receive.”

    Does anyone knows how to solve this??

    • Shoaib Siddiqui August 28, 2011 at 2:42 PM #

      Dear sometimes Navifirm gives this error due to Nokia Software server problem. Clear the local cache in Navifirm and try again after some time. It should solve your problem…

  4. Emekhar May 31, 2012 at 7:25 AM #

    when i try installing phoenix my antivirus detects a file (adlob) as threat.
    it still installs but says install nokia dongle and start again. how can i fix this?

    • Shoaib Siddiqui May 31, 2012 at 11:57 PM #

      Its a false alarm so disable your antivirus and install Phoenix once again to avoid Dongle error

  5. Sabbir Ahmed October 28, 2012 at 2:07 PM #

    Hi bro,
    What if my product code is not in variants list???? Which one should i select??

  6. flash November 3, 2012 at 12:37 AM #

    man you gotta help me please,,, i find it difficult to install navifirm….. Error ”install .netframework” after installing .netframe, it sometimes pop up another problem, and i really need that navifirm tbh!! Pls how can i install navifirm without errors… I use win xp

  7. emy December 23, 2012 at 11:20 PM #


    I have E72 and firmware 053.001 which I am having some problems with it. Ovi suite says that is up to date, but is not, the latest one is 091.003.
    I know that the operator stopped supporting it. In variants window I can see my product code when i chose 053.001 firmware, from there down I can not see the it. So what have I chose from variants is I want to update to the latest firmware?
    I red that I have to debrand it first to be able to get the latest firmware.
    I do not know how.
    Any help is welcome.

    • Shoaib Siddiqui December 25, 2012 at 3:26 PM #

      You can flash another firmware of the same variant on your phone (no debranding required) but it is risky as this may brick the phone. So if you can take some risk then go ahead.

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