I have already explained use of Phoenix (Nokia Service Software) in a detailed tutorial post. That post describes the general and custom firmware flashing of Nokia phones via Phoenix. In this post I will describe a specific subtype of phone flashing called “Dead phone USB flashing” via Phoenix. There are many scenarios when this type of flashing is required like –
When the phone is bricked (not starting up/white screen/only vibrates at power on) due to corrupt system files etc
Previous attempt of flashing or software/firmware update was interrupted (due to low battery/data cable disconnection/computer hanged etc) and the phone is dead now
Hard reset (three-key format method) is not working to revive the phone
Phone is in “Restart loop” (restarting again and again) and hard reset is not working
Normal flashing is not working (when the phone is on)
So if you are having any of the above issues then follow the steps given below
PC running Windows 7/Vista/XP SP3
Compatible Data Cable to connect the phone with PC
Your Nokia mobile phone in switched-off condition
Phoenix – Download latest version of Phoenix (download link here). Disable your Antivirus and firewall and then install Phoenix in PC
Latest version of Nokia Suite/PC Suite installed in PC (Nokia phone connectivity cable drivers are installed with Nokia Suite/PC Suite)
Original firmware files of the phone or Navifirm to download these files (refer to this post to know how to use Navifirm to download Nokia firmware files). After downloading the files, copy them to C:/Program Files/Nokia/Phoenix/Products/RM-xxx (create the last folder – RM-xxx – according to your phone model like RM-596 for N8)
All set up! first disable your antivirus and firewall software
Now launch Phoenix (better “Run as Administrator”) in PC and connect your phone with computer via data cable (phone must be completely off – remove and reinsert battery if required)
Make sure that connection type is shown as “No connection” in Phoenix
Now go to “File / Open product”, a window will pop up, type and select RM-xxx (as per your phone model)
Now go to “Flashing /Firmware update”, another window will pop up, click the (browse) button with three dots. Select the suitable package from opened dialog box
Tick the option “Dead Phone USB Flashing”
Finally click “Refurbish” button, a pop up dialog box will appear with some instructions. Press mobile’s power on/off button for a few seconds until flashing starts at Phoenix, now release the button. Phoenix will take care of rest of the process. However do not worry if nothing happens on pressing the power on button. Flashing will continue anyway and should finish in few minutes (~10-15 minutes) ……when done, phone will restart, now you may safely disconnect the phone from PC.
There you go, your phone in a brand new state!
Note – Do not worry if flashing is not successful in first attempt, try again a few times before quitting.
Also you must understand that all cases of dead phones (like “Contact service” issue) CAN NOT be revived by flashing. In fact flashing is mostly helpful in software/firmware related issues. There are many reasons that individually or in combination render the phone dead. Specifically the hardware related issues (damage to the circuit by falling/water/shock) are not amenable to flashing and thus require expert care (good mobile repairing technician preferably at Nokia care).