I have already explained use of Phoenix (Nokia Service Software) in a detailed tutorial post. That post describes the general and custom firmware flashing of Nokia phones via Phoenix. In this post I will describe a specific subtype of phone flashing called “Dead phone USB flashing” using Phoenix. There are many scenarios when this type of flashing is required like for example –
When the phone is bricked (not starting up/white screen/stuck at Nokia logo/BSOD/only vibrates at power on) due to corrupt system files etc
Previous attempt of flashing or software/firmware update was interrupted (due to low battery/data cable disconnection/computer hanged etc) and the phone is dead now
Hard reset (three-key format method) is not working to revive the phone
Phone is in “Restart loop” (restarting again and again) and hard reset is not working
Normal flashing is not working (when the phone is on)
So if you are having any of the above issues then follow the steps given below
PC running Windows 10/8.1 /8 /7 /Vista /XP SP3
Compatible USB Data Cable to connect the phone with PC
Your Nokia mobile phone in switched-off condition
Phoenix – Download latest version of Phoenix (download link here). Disable your Antivirus/firewall and then install Phoenix in PC
Latest version of Nokia Suite/PC Suite installed in PC (Nokia phone connectivity cable drivers are installed with Nokia Suite/PC Suite)
Original firmware files of the phone or Navifirm Plus to download these files (refer to this post to know how to use Navifirm to download Nokia firmware files). After downloading the files, copy them to C:/Program Files (x86)/Nokia/Phoenix/Products/RM-xxx (create the last folder – RM-xxx – according to your phone model like RM-596 for N8)
All set up! First disable your antivirus/firewall software
Now launch Phoenix as administrator in PC (right click on Phoenix icon and select “Run as Administrator”)
Make sure that connection type is shown as “No connection” in Phoenix
Now go to “File / Open product”, a window will pop up, search and select RM-xxx (as per your phone model) from the list
Now go to “Flashing /Firmware update”, another window will pop up, click the (browse) button with three dots. Select the suitable package from the opened pop up window “Product Codes available in current Data-Package” and click OK
Now tick the option “Dead Phone USB Flashing” in “Firmware Update” window
Finally click “Refurbish” button, a pop up box will appear with some instructions. Click OK button
Now connect your phone with computer via data cable (phone must be completely off – remove and re-insert battery if required to switch it off). Press mobile’s power on/off button for a few seconds until flashing starts at Phoenix, now release the button. Note that new Nokia phones will boot (switch on) into charging mode when connected with computer and thus flashing will not start in “Dead USB mode”, to solve this issue take out phone’s battery and connect it with computer (without battery) – now insert battery in the phone (in the connected stage) – Phoenix should now detect the phone and start the flashing process.Phoenix will take care of rest of the process. Flashing process should finish in few minutes depending upon the phone model (usually 10-15 minutes) ……when done, Phoenix will notify you and phone will restart. Now you can safely disconnect the phone from PC.
There you go, your phone in a brand new state!
Note – Do not worry if flashing is not successful in first attempt, try again a few times before quitting.
Also note that all cases of dead phones CAN NOT be repaired by flashing especially those due to hardware problems. In fact flashing is mostly helpful in software related issues. There are many reasons that individually or in combination render the phone dead. Specifically the hardware related issues (damage to the circuit by falling/water/shock) are not amenable to flashing and thus require expert technician care preferably at Nokia care center.