How to fix the “Could not sign in” Nokia Suite problem?

Simple solution to Nokia Suite “Could not sign in” error

Nokia Suite sign in error

Nokia Suite sign in error

Thanks to Microsoft’s neglected attitude, Nokia Suite is having a weird sign in issue these days. The error pops up when the user tries to login with a Nokia account. This issue cropped up in October when an exploit (called POODLE) forced Microsoft to disable SSL 3 support on Nokia servers. Here is a detailed technical description of the problem at Nokia Discussion

Nokia Suite connects to the server account.nokia.com and auth.gfx.ms. For these servers, SSL 3 was disabled on October 15th 2014. As of today, these servers require TLS 1.0. Nokia Suite does not use TLS 1.0 but only SSL 3, because Nokia Suite uses the QT framework 4.7.4. Up to that version, the QtNetwork class QSslSocket used SSL 3 and not TLS 1.0 as default protocol. You can test yourself via a terminal command and OpenSSL:

openssl s_client -connect account.nokia.com:443 -ssl3

which simulates the behavior of the Nokia Suite. Therefore, the initial request of the Nokia Suite is rejected with a SSL/TLS handshake-failure. Because of that, Nokia Suite gives this wrong error message. Hopefully, Nokia enables SSL 3 again.

In short, hackers can use POODLE exploit to intercept login and other data transferred between Nokia Suite and Nokia servers (other softwares and servers using SSL3 encryption are also susceptible). But the question is which hacker will be interested in intercepting useless data transferred from a “Dodo” called Nokia Suite. So there was no need to disable SSL3 at the first place and if it was done, why Microsoft has not fixed the issue still? The answer is a no-brainer – they just don’t give a damn to old Nokia phone users.

Anyway, the solution to this problem is a simple one, just follow the steps given below (credit goes to independent developers at Forum Nokia)

1. Just download a small DLL  file from here (232 Kb)

2. Exit Nokia Suite completely (if it is running in your computer) – check at the lower left corner of the Taskbar, if Nokia Suite icon is visible there, right click on it and select Exit from the pop up menu

3. Now copy the downloaded dll file and paste inside the Nokia Suite installation folder (generally C:\Program Files (x86) \Nokia \Nokia Suite) – confirm “replace file” prompt and done!

Now launch Nokia Suite and login with your Nokia account as usual without any damn error.

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3 Responses to How to fix the “Could not sign in” Nokia Suite problem?

  1. cyna December 17, 2014 at 12:21 PM #

    it works:) thx

  2. Eko Budi Santoso January 29, 2015 at 10:48 AM #

    Thanks. It works immediately. Greetings from the Philippines.

  3. Badrul Azam February 14, 2015 at 10:01 AM #

    Thanks. It’s works.

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