(How to) Get back CareSuite External login option in the new version of Nokia Care Suite

As you may know Nokia has now closed its mobile firmware file repository to general public which means only authorized Nokia personnel can access them via login. To enforce this ordeal Nokia removed the “CareSuite External” sign in option from the new version of Nokia Care Suite (NCS). In older versions of NCS this option allowed anyone to download Nokia mobile firmware files. Now NCS has a single “Firmware repository for Care” option which allows only authorized Nokia logins. Wow Nokia! Nice try to keep us away from your file servers! But let me tell you one thing – you failed this time. Fortunately there is a workaround to bypass this protection.

Nokia Care Suite

Nokia Care Suite New Sig-in Window

So if you don’t have “CareSuite External” sign in option in Nokia Care Suite (either you may have lost it by updating older installation of NCS to the new version or have freshly installed the latest version of NCS) here is a simple method to get it back –

Make sure that Nokia Care Suite is not running in computer (close if it is)

Download modded configuration file from here

Go to the location where you have installed Nokia Care Suite in your computer for example it would be in

C:/ Program Files (x86) / Nokia/ Nokia Care Suite/ Product Support Tool For Store
if you have installed NCS in C: drive

In the above folder look for the file named “usergroupsconfiguration.cfg” and copy it to anywhere else in computer (to keep as a backup file)

Now go to the modded file you downloaded earlier and copy and paste it in the “Product Support Tool For Store” folder, confirm file overwrite warning – close the window when done – now launch Nokia Care Suite and bingo you have the external sign in option right there….

Update (Jan. 2016) – Unfortunately the new version of Nokia Care Suite does not allow users to download firmware files (giving “invalid credentials” error) even after getting CareSuite External option by the modified config file. So you will have to use alternative methods to download software files from Nokia servers. Here are some posts to help you in this matter –

Nokia Data Package Manager

Navifirm Plus

Nokia Software Updater

Nokia Software Recovery Tool

Some other alternatives


4 Responses to (How to) Get back CareSuite External login option in the new version of Nokia Care Suite

  1. Cego February 20, 2014 at 8:22 AM #

    Ok, but you can’t download nothing due to invalid credentials.

    • Shoaib Siddiqui February 20, 2014 at 11:32 PM #

      Thanks for the feedback dear….updated the post!

  2. Hugo January 12, 2015 at 4:29 PM #

    this happened to me… is that what you’re talking about?

    Retrieving the COM class factory for component with CLSID {6BCF7DCA-7B86-453E-BC72-724E0E656B95} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
    at Nokia.CareSuite.Connectivity.FuseConnectivity.LoadFuse()
    at Nokia.CareSuite.Applications.ProductSupportToolForStore.ProductSupportToolForStore.RunInternal()
    at Nokia.CareSuite.Applications.ProductSupportToolForStore.ProductSupportToolForStore.Run()
    at Nokia.CareSuite.Applications.ProductSupportToolForStore.ProductSupportToolForStore.Main()

  3. Adeel January 8, 2016 at 5:43 PM #

    nokia also block this file please add a working file link

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