(How to) Flash a Nokia Mobilephone by PC using Phoenix Service Software

UPDATE – Please note that the updated post on this topic is here. So if following method does not work for you, please refer to the new tutorial.

WARNING: Phone flashing is a double-edged sword; it may be useful and dangerous at the same time. It may brick/damage your phone for good if not done carefully, so please DO NOT flash your device if you don’t know what the hell flashing a phone means. Also backup your phone data before flashing as everything will be deleted during the process. I am not responsible if anything goes wrong!

In this post I will explain the use of Phoenix Service Software to flash Nokia mobiles (normal flashing when the phone is in working condition). Flashing means re-installing phone’s firmware (Operating system) to solve software related issues. There are many situations when it becomes necessary to flash a phone for example when format/hard reset is not working, phone is dead/bricked, boot-loop, white screen, boot up-to Nokia logo etc. Besides, flashing can also be used to update phone software to latest (or any available) version or to flash a custom firmware. So if you have any of the above issues, here goes the process, carefully follow the instructions as described below –

First up remove memory card from the phone before (and during) flashing it. It is recommended to format memory card via computer (or via mobile) as older apps installed in it may not work when it will be used in the flashed mobile again. You will have to re-install all the apps again as flashing will formt

1. Download and install Phoenix Service Software in your Windows PC (refer to this post for download link) or search Google. Remember to disable Antivirus/firewall software in your computer before installing (and during use of) Phoenix because these softwares might interrupt installation or interfere in the proper functioning of Phoenix.

2. Download latest version of Navifirm Plus from here. Navifirm is a free software, used to download official firmware files from Nokia servers. Refer to this post to know how to use Navifirm Plus

3. Now go to “C:/Program Files (x86)/Nokia/Phoenix/Products” and create a new folder in the last folder (“Products”) of the above path and name it RM-xxx (which is your phone type code that you noted earlier, replace “xxx” with your phones actual code numbers, for example it will be RM-596 for N8). Now paste the downloaded files (copied from download folder of Navifirm) to the newly created folder “C:/Program Files/Nokia/Phoenix/Products/RM-xxx″. Phoenix will look for the files in the above folder when flashing the phone.

4. Launch Phoenix in computer and connect your mobile via Data/USB cable in PC Suite/Nokia Suite mode. Phoenix will detect the phone after a while and it will appear under “Connections“; click the “Connections” drop down menu and select your phone model. Now go to “File/Scan Product”, Phoenix will show phone info at the bottom task bar.

5. Now go to “Flashing/Firmware Update” – “Firmware Update” window will pop up – at this window click on the “…” (3 dots) button next to the Product code field – another window will open showing available software packages – select the software package you downloaded  and click OK. However if your phone software is not detected by Phoenix (“Neither DP1 nor DP2 found for the product” error pops up) then check that the directory “C:/Program Files/Nokia/Phoenix/Products/RM-xxx” exists, (create if it does not and place the firmware files into it – Step 3 above)

If everything up-to step 5 goes successful, click “Refurbish” button, ignore all the warning boxes that appear during the process. Wait for the process to complete – DO NOT touch or disconnect the phone or USB cable during the process. Phoenix will inform you of successful completion of the process, when it does, phone will restart – now you can disconnect the phone from computer – done! Thank God! everything went well….. now your phone is just like when you took it out of the retail box – clean and fresh as new!

If your phone is not in working condition (dead or bricked due to software issues) then you may try flashing it with J.A.F. software as described in this post or dead phone USB Flashing described here.

Note – If Phoenix gives error while running in Windows Vista/7/8/8.1 then try running it in compatibility mode (Right click on Phoenix icon – Properties – Compatibility – Check “Run this program in compatibility mode for Windows XP” (Service Pack 3 or 2) – Click “Apply” and then OK).

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15 Responses to (How to) Flash a Nokia Mobilephone by PC using Phoenix Service Software

  1. Shoaib Siddiqui May 14, 2011 at 4:46 PM #

    Try running Phoenix in compatibility mode (Right click on the app icon – Properties – Compatibility – Tick/Check “Run this program in compatibility mode for Windows XP (Service Pack 3 or 2) – Click “Apply” and then OK). Make sure ur phone is connected properly via data cable (select PC Suite mode). Tell me if this solves ur problem…

  2. ALONG August 26, 2011 at 2:35 PM #

    heyo bro, the problems is my nokia 5220 hangs at start up… doesnt go further… so cannot view the phone version product and type. pls help

    • Shoaib Siddiqui August 27, 2011 at 5:22 AM #

      all this info is also there at the sticker below battery. See there…

  3. Joshua Delta August 28, 2011 at 9:10 AM #

    Hey, Navifirm is giving me an error that says:

    “An error occurred when attempting to connect to the update server.

    The undelying connection was closed: An unexpected error occurred on a receive.”

    Does anyone knows how to solve this??

    • Shoaib Siddiqui August 28, 2011 at 2:42 PM #

      Dear sometimes Navifirm gives this error due to Nokia Software server problem. Clear the local cache in Navifirm and try again after some time. It should solve your problem…

  4. Emekhar May 31, 2012 at 7:25 AM #

    when i try installing phoenix my antivirus detects a file (adlob) as threat.
    it still installs but says install nokia dongle and start again. how can i fix this?

    • Shoaib Siddiqui May 31, 2012 at 11:57 PM #

      Its a false alarm so disable your antivirus and install Phoenix once again to avoid Dongle error

  5. Sabbir Ahmed October 28, 2012 at 2:07 PM #

    Hi bro,
    What if my product code is not in variants list???? Which one should i select??

  6. flash November 3, 2012 at 12:37 AM #

    man you gotta help me please,,, i find it difficult to install navifirm….. Error ”install .netframework” after installing .netframe, it sometimes pop up another problem, and i really need that navifirm tbh!! Pls how can i install navifirm without errors… I use win xp

  7. emy December 23, 2012 at 11:20 PM #


    I have E72 and firmware 053.001 which I am having some problems with it. Ovi suite says that is up to date, but is not, the latest one is 091.003.
    I know that the operator stopped supporting it. In variants window I can see my product code when i chose 053.001 firmware, from there down I can not see the it. So what have I chose from variants is I want to update to the latest firmware?
    I red that I have to debrand it first to be able to get the latest firmware.
    I do not know how.
    Any help is welcome.

    • Shoaib Siddiqui December 25, 2012 at 3:26 PM #

      You can flash another firmware of the same variant on your phone (no debranding required) but it is risky as this may brick the phone. So if you can take some risk then go ahead.

  8. Danner August 31, 2014 at 5:35 AM #

    Hi, I have a Nokia 5220 XpressMusic Red wih the code 0568500, It’s a Orange relese. So I would like to flash it with another Nokia 5220 Red firmware (0563666). So do you think this can brick my phone or not?

    • Shoaib Siddiqui September 2, 2014 at 1:35 AM #

      Yes you can flash this firmware as long as it belongs to the same RM (i.e. your phone’s RM)

  9. shibsankar mondal March 31, 2016 at 7:41 AM #

    sir plyse help me i unfortunetly i tick some extra option of ppu file like tck flug,wcdma and etc my phone model is nokia c2-00 RM-704 Now my phone not boot properly.and after flashing error.plz plz help me sir if possible.

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