Update (April 2017) – Fortunately NSRT has started working again! Earlier it was giving error at launch – “can’t connect to server”. Besides NSRT download link was not working either. For our readers I uploaded the installer at my Box account (you can download it from this link). Now the original download link (given below in the original post) is also working but it is redirecting to a website different from Microsoft. Perhaps Microsoft has outsourced the Nokia related services and download to others.
Good news for Nokia phone users! Microsoft released a new version 6.3.56 of Nokia Software Recovery Tool (NSRT) recently. As the name indicates, NSRT is a phone service software for all Nokia phones except Lumias. In this release Microsoft has fixed the Nokia firmware download issue. As you may know, Microsoft closed down all Nokia websites including firmware repository earlier this year. This blackout rendered all Nokia firmware downloading softwares (like Navifirm, Nokia Suite, NDPM, Nokia Care Suite) useless. However the new NSRT update makes it clear that (fortunately) Microsoft has not deleted the Nokia firmware files altogether. Rather they have just shifted the files to their own servers. This shift resulted in change of firmware file URLs which can be accessed via new NSRT now. Hopefully other such softwares will also get updates in the future with access to new download URLs.
What is Nokia Software Recovery Tool (NSRT)?
If you don’t know, NSRT is a computer software to reset/update Nokia phones (Symbian, Asha, S40 except Lumia). It can also be used to flash soft-bricked Nokia phones to solve common firmware related issues (boot-loop, hangs, frequent restarts, stuck at Nokia logo/white screen etc). NSRT downloads the latest official firmware files and then re-install (commonly called as “flashing”) these in the phone.
I have already described this process an older post – “Using Nokia Software Recovery Tool to flash Nokia phones.“
How to download Nokia phone firmware files using Nokia Software Recovery Tool?
- Download latest version of NSRT from here (Update – link not working now, see update above) and install in your computer (compatible with Windows 7 or later OS). Note that even if you already have an older version of NSRT installed, it will not notify you of the update. You have to download and install the new version from the link above – the older version will be removed during the installation.
- After installation, launch NSRT and connect your Nokia phone (in switch ON condition) with computer using USB data cable. Wait for a while as NSRT detects the phone – it will show phone details at the left side and latest available phone software at the right-hand side
- Click “Install” button – read and agree to the terms – NSRT will start downloading firmware files – wait for the download process to complete.
- If you just want to download the firmware files (and not want to flash the phone) then keep an eye over the download process and disconnect the phone just when the download finishes. Otherwise NSRT will start flashing the phone soon after the download process.
You may then use these files to flash your phone via NSRT (or any other such software like Phoenix Service Software) in offline mode. It is recommended to download your phone’s firmware files even if you do not need these right now. Because you never know when Microsoft will scrap download links to Nokia firmware files making you helpless. And chances are that it will happen soon! Remember Microsoft set the deadline (December 31, 2016) way back in 2012 to abolish all kind of support for Nokia phones. So better act now!
Note – I have downloaded firmware files for my Nokia N8 with this new version of NSRT (as you can see in the screenshot above). Do share your experience if you have any other Nokia phone and successfully downloaded it’s firmware via NSRT.
Update – Unfortunately even the new NSRT does not support all Nokia phones. I tried to download firmware of Nokia 6303 (a S40 phone), NSRT recognized the phone but gave error “Software package not available for this phone” – “Package download for the selected phone failed” (See the screenshot below). It looks like only newer Symbian phone (S60v5, Anna, Belle) firmwares are available via NSRT. Bad luck for other phone users!
Alternative to NSRT?
Fortunately there is still hope around if your Nokia phone is not supported by NSRT. We have found a new method to download Nokia firmware files described in this post. Can’t say it will work for all phones but still worth a try.