Nokia/Symbian phone not recognized in Windows 10? Here is a solution…
A computer running Windows is still needed for many Nokia phone related tasks like to access “Mass Storage” or “Modem” mode, to sync data between phone & PC, to flash phones via Phoenix Service Software etc. Nokia Suite is required to get these tasks done as it installs some necessary components in computer. Though many of it’s functionalities (firmware download, software update, Nokia account, Nokia Store etc) have been removed by Microsoft in the last update.
Since the launch of Windows 10, Nokia/Symbian phone users are having issues connecting their phones with computer via USB data cable. Nokia Suite, Phoenix Service Software and other such softwares are not able to recognize the Nokia devices in Windows 10. This problem is due to the incompatible Nokia device drivers. There are no inbuilt Nokia drivers in Windows 10. Nokia Suite installs phone drivers along with other components. Thanks to Microsoft Nokia Suite has not been updated since ages (last working version is 3.8.54). And the old drivers bundled with Nokia Suite are incompatible with Windows 10 so this issue cropped up. Fortunately there is a workaround to solve this problem thanks to independent Symbian developers. In this method we have to manually update Nokia USB and Modem drivers in Windows. Just follow the steps described below –
Step-by-step to solve Nokia/Symbian USB driver issues in Windows 10
1. Download Nokia Suite from here and install in computer (skip if already installed)
2. Now download Huawei Mobile Partner (an old PC Suite software for Huawei mobiles) from here and install in your PC
3. Restart computer
4. Connect your Nokia/Symbian phone with computer using USB data cable
5. Launch “Device Manager” in computer – if you don’t know, there are multiple ways to access Device Manager in Windows 10
Right Click at the “Windows” icon at the extreme left corner of Task Bar – select “Device Manager” from the pop up menu or
Go to Control Panel – Hardware and Sound – Device Manager or
Click “Search” icon at the taskbar – type Device Manager in Search bar – select from the results
6. In Device Manager click at “Ports (COM & LPT)” – right click at the connected Nokia device – select “Update Driver Software” – Select “Browse my computer for driver software” at the new Window – at the next window select “Let me pick from a list of device drivers on my computer” – un-tick “Show compatible hardware” – select “HUAWEI Incorporated” from the manufacturer list in the left pane and then select “HUAWEI Mobile Connect – USB Device” in the right pane – click Next button let Windows install driver – ignore if a “failed to install” notification appear
7. Now again go to Device Manager and Select “Modems” – then select the connected Nokia phone. Update driver for it too as described above – just select “HUAWEI Mobile Connect – 3G Modem” at the last step. Exit Device Manager when done. Restart computer.
Done! Now your Windows 10 computer (and softwares like Nokia Suite, Phoenix Service Software, JAF etc) should be able to detect Nokia phones.